This is where your brand meets your customer. Give representatives and their customers the great experience they hope for with our Plantronics EncorePro 500 Series headsets. Renowned for their superior audio quality and exceptional durability, this family combines premium design with great comfort to deliver our best-selling contact center headset. And with the EncorePro 510 and 520, you’ve got options on wearing style and sound.
BENEFITS
Flexible noise-canceling microphone boom with visual and tactile indicators to ensure accurate positioning. Enables better sound quality and clearer conversations with voice-optimized frequency response • Fine-tune the acoustic perspective of every call for a more natural-sounding conversation with adjustable sidetone (USB only) • Supports SoundGuard Digital advanced acoustic protection—(Anti-startle, G616 and TWA) (USB only) • Rely on the expertise of a manufacturer that’s made enterprise-grade contact center headsets for over 50 years
ENCOREPRO 500 SERIES
Improve call quality with our most popular contact center headset, the Poly EncorePro 500 Series. End caller frustration and elevate the customer experience. Unique adjustable noise-canceling microphone ensures accurate positioning for clear audio. Voice optimized frequency response sharpens sound. Plus, it’s custom-made for heavy usage—less downtime equals more productivity. Count on top grade aluminum joints with 15 years of expertise, built in. The agent experience matters, too. Super lightweight, great fitting design is all about comfort. Soft ear cushions swap out quickly and easily, extending usage and value. It’s everything you need to keep callers, and agents, happy.
- Hi-fi stereo for media playback (USB only)
- Adjustable sidetone (USB only)
- Aircraft grade aluminum joints for enhanced durability
- Quick Disconnect (QD) tested to over 30,000 cycles
- Inline call control for easy volume adjustment and muting (USB only)
ENCOREPRO 500 SERIES
CONNECTS TO PC or desk phone with Poly audio processors or cables
IDEAL FOR Telephone-intensive users, including formal customer care centers, and customer service organizations
AUDIO PERFORMANCE Wideband audio (up to 6,800 Hz), noise canceling microphone
HEARING PROTECTION SoundGuard technology, acoustic limiting for protection against sounds above 118 dBA
CONNECTS TO PC IDEAL FOR Telephone intensive users, including formal customer care centers and customer service organisations where employees have their own desks
AUDIO PERFORMANCE Wideband audio (up to 6,800 Hz), noise canceling microphone
HEARING PROTECTION SoundGuard digital: G616 support limits the level to 102 dBSPL; Time weighted Average (TWA) prevents average daily sound exposure from exceeding 85 dBA or 80 dBA. Built in support helps IT meet the appropriate Noise at Work regulations
SOFTPHONE COMPATIBILITY Certified for Skype for Business and Optimized for Microsoft® Lync®. Built for UC applications and softphones from Avaya, Cisco and others**
CONNECTS TO PC via DA90 Audio processor
IDEAL FOR Telephone intensive users, including formal customer care centers and customer service organizations who want to track headset inventory
AUDIO PERFORMANCE Wideband audio (up to 6,800 Hz), noise canceling microphone
HEARING PROTECTION SoundGuard technology, acoustic limiting for protection against sounds above 118 dBA
LIMITED WARRANTY Two years (applies to all models)
**Requires Plantronics Hub
