You may have ordered the wrong thing or too many. If that’s the case, we will do our best to replace, credit or refund the purchase for you.

NB: some of the following items may be not be returnable:

  1. Software
  2. Opened inks or toners
  3. Mobile phones, tablets, printers, laptops and PC’s
  4. All other technology products and accessories
  5. Furniture items
  6. Special custom orders or any product

Important: You must return goods either by courier or in person to our store within 14 days in original condition and in the original packaging in a condition it could be resold. If any of these conditions are not met then we reserve the right to refuse to credit the goods.

How to organise your return

Step 1.
Obtain a Returns Authorisation Number (RA). You can get your RA number by:

  1. Calling us on 8000 KIWIOFFICE or 09 847 9015
  2. Emailing us by clicking our email link sales@kiwioffice.co.nz

Who organises the courier?

If the reason for the return was an error on our part then we will also email you a courier ticket to attach to the package.

If the reason for the return was an error on your part then you will need to organise your own courier to return the items.

Step 2.
Once you have the RA number, write it on a copy of the packing slip, and enclose the packing slip inside the box you are returning the goods in.

Step 3.
If we are sending you a courier ticket, attach the ticket to the outside of the package. There will be instructions on how to organise a courier with the emailed ticket.

If you are sending the goods back via your courier, just make sure the packing slip with the RA number written on it is enclosed.

If you are dropping the goods back to us in person, follow the same procedure to obtain the RA number and return the goods with a copy of the packing slip with RA number written on it.

Step 4.
Once we have received your return, we will assess its condition and if it is acceptable we will pass the replacement, credit or refund the purchase for you.

Restocking Fees

Although we are happy to accept returns, some products will incur a “Restocking Fee” from our supplier. In this case we will need to pass this onto you and the amount may be taken off any credit or refund issued. This will typically be on more substantial items like furniture.

Please contact Kiwi Office on 8000 KIWIOFFICE or 09 847 9015 if you have any questions.

Warranty

The terms and conditions, time limits and other warranty information for the product will be supplied to the Buyer by the Seller when all accounts are paid in full. The Warranty shall be the current warranty provided by the manufacturer of the product. The Seller shall be under no liability whatsoever except for the express conditions as detailed and stipulated in the manufacturer’s warranty.

The Seller shall not be liable to repair any defective Goods and at its own discretion may:

(a) notify the manufacturer of the Goods of any defect notified by the Buyer; and
(b) request the manufacturer to repair or replace any defective Goods.Non-warranty Repairs

Consumer Guarantees Act 1993

This agreement is subject, in all cases except where the Buyer is contracting within the terms of a trade/business (which cases are specifically excluded), to the provisions of the Consumer Guarantees Act 1993.