Courier Delivery

We aim to provide the following delivery times across New Zealand on standard items

  Delivery Target Cut off Order Time
Auckland Next business day 4.00pm
North Island Main centres Next business day 4.00pm
North Island Rural 1-2 Business Days 4.00pm
South Island 2 Business Days 4.00pm
Excludes:

Weekends and holidays (especially over the Christmas & New Year’s period) Rural and provincial delivery - may take up to an additional 5 working days Bulky, large or custom order items may take longer to deliver than other items in your order We deliver within New Zealand only.

Delivery Costs on Standard Products

Order value Delivery Fee
Over $50 + GST Free in NZ nationwide (except oversized Items)*
Under $50 + GST $6.00 + GST per order

Please note free delivery is only on standard items that can be delivered through the NZ Courier network. There will be additional charges for: Large & Bulky Items, Hazardous goods, some furniture, some technology and any custom ordered table-hover items.

Rural Delivery

Rural delivery is part of the free shipping offer however it is only on standard items. Any other items may get charged as oversized and with rural delivery charges. Rural delivery items may also take 1-3 business days depending on the location.

Orders under $50 + GST

These orders will be charged freight of $6.00 + GST per order for any standard items. There will be additional charges if any of the items are oversized.

There may be additional charges for rural delivery and dangerous goods.

Oversized Items

Order value Delivery Fee
Oversized items $25 per item

Oversized items will incur extra courier or freight forwarding charges and will fall outside the free delivery offered ion standard sized items.

Products Shipped from Supplier

Order value Auckland + Wellington South Island
Technology 5%* 5%*
Furniture 12%* 16%*
* % of product value ex GST    

Items shipped from supplier may be delivered via the courier network or by a freight forwarding company. Delivery time may vary and will depend entirely on the nature of the product being supplied.

Dangerous Goods

See here for our Dangerous Goods policy

Goods Damaged in Transit

If any goods arrive damaged, please contact Kiwi Office on 0800 KIWIOFFICE or (09) 847 9015 within 24 hours of delivery, except for furniture which must be notified immediately.

Kiwi Office will arrange for replacement items to be sent out to you. We will organise for the courier to collect the parcel for investigation and then a claim for the damage can be issued.

Taking photos can greatly help us to identify if the damage was caused by a packing issue at our warehouse or in transit with our courier network. We would really appreciate the feedback to help us avoid anything like this happening again.

Damaged Goods in Manufacturers Box

If the Kiwi Office shipping box is intact but the product is damaged inside the manufactures box, it could have gone through our system and been difficult to detect. Please follow the same process of taking photos as best you can and keeping all the packing as you received it. This will help us greatly when we are working with the manufacturer.