Kiwi Office COVID-19 Trading Update: 26/03/2020

KIWI OFFICE IS OPEN:

Entities providing essential services (including their supply chains)

We are in the process of getting Government approval and have applied online and have had verbal agreement over the phone. We will stay open to support you until told otherwise. Please be aware our operations over the phone should be the same but our physical distribution may be slower due to safety restriction.

Kiwi Office is open as part of the supply chain to essential services.

We supply customers in:

  • Health: Medical Centres & Pharmacy’s
  • Construction
  • Food Producers
  • Transport
  • FMCG
  • Primary industries
  • Financial
  • IT Supplies

Who we can Supply:

Essential Business Services (Business Courier delivery)

Medical, Food, Energy, Building & Construction, Educators, FMCG, Financial Services, Health, Primary Industries, science, Social Services, Transport & Logistics, Utilities.

If you are an approved business, you can order as usual and your order will be shipped to you via contactless courier delivery.

If you are not one of these industries, we may not be able to ship to your business address as there will be ono one to receive the order

Work from Home Business Supply (Home Courier Delivery)

If you are or your staff are working from home, we can send couriers to their home address.

Working from home and need IT supplies or other business essentials to complete their job.

We can still deliver to you via contactless courier delivery, this includes:

Technology: Computers, Keyboards, Mice, Web Cams etc

What remains the same?

Ordering: You can order as you usually do now.

Customer Service: Our customer service team are working remotely to be able to take your calls

What has changed to ensure there is no spread?

Account manager: Your Account Manager is available as usual, but only over the phone or via email.

Warehouse: Your order will be processed as usual but under isolation, hygiene and physical distancing protocols

Delivery: Your delivery will be via NZ Couriers with contactless pick-up and delivery

Products: Our supply chain remains open on essential products. We will work hard with our suppliers to source the products you need at this time.

Questions?

Orders

I haven’t received my order?

There may be significant delays in the courier network as they prioritise essential deliveries

We will be operating at reduced capacity due to isolation or physical distancing.

Back Orders

I haven’t received my back order?

We are experiencing unprecedented demand on certain products like Hygiene  and Personal Protection .

Some of these products are on back order with our suppliers and are expected with ETA’s

Some products have ETA’s that are not known, and you could be waiting for a significant period of time Despite our best efforts there may just be no way of getting confirmation.

Some product orders may need to be cancelled. If this is the case, you will not be charged and will be credited to your account or credit card.

Stock Issues / Restrictions

Hand Sanitiser

Cleaning Products

Masks

Eye Protection

Disposable coveralls

Disposable Gloves

Toilet paper and Facial Tissues

Paper Hand Towels

Some of these products will be restricted to allow supply to essential services like medical centres.

Contacting us

You can contact us at kiwi office:

Phone: (09) 847 9015   0800 KIWIOFFICE

Email: Sales@kiwioffice.co.nz

Website: https://www.kiwioffice.co.nz/

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